.ticket-row{display:flex;align-items:flex-start;gap:12px;padding:14px 18px;border-bottom:.5px solid var(--bd);cursor:pointer;transition:background .15s}.ticket-row:hover{background:var(--s2)}.ticket-row:last-child{border-bottom:none}.conv-wrap{display:flex;flex-direction:column;gap:14px;max-height:400px;overflow-y:auto;padding:4px 0;margin-bottom:14px}.msg-bubble{max-width:85%;padding:12px 16px;border-radius:14px;font-size:13px;line-height:1.7;position:relative}.msg-user{background:var(--s2);border-radius:14px 14px 4px 14px;align-self:flex-start}.msg-admin{background:var(--i1);color:var(--i7,#312E81);border-radius:14px 14px 14px 4px;align-self:flex-end}[data-dark] .msg-admin{background:rgba(99,102,241,.15);color:var(--i3,#A5B4FC)}.msg-time{font-size:10px;color:var(--t3);margin-top:4px}.msg-sender{font-size:11px;font-weight:700;margin-bottom:4px}.reply-box{display:flex;gap:8px;align-items:flex-end}.reply-box textarea{flex:1;padding:10px 14px;border:.5px solid var(--bd);border-radius:12px;background:var(--sf);color:var(--tx);font-size:13px;min-height:44px;max-height:120px;resize:none;font-family:inherit}.reply-box textarea:focus{border-color:var(--i5);outline:none;box-shadow:var(--sf2)}.reply-box button{height:44px;padding:0 18px;border-radius:12px}.status-select{padding:6px 12px;border:.5px solid var(--bd);border-radius:8px;background:var(--sf);color:var(--tx);font-size:12px;font-family:inherit}@media(max-width:640px){.kpi-grid{grid-template-columns:repeat(2,1fr)!important}}